Complete Care, End to End
Service & Support
Download Site
Download the latest version of software and firmware from our dedicated download server.
Remote Diagnosis
Request a remote diagnosis with our support team. We can easily connect remotely to any machine via the internet. Allowing us to diagnose most issues quickly, reducing the time and costs of a physical visit.
Contact Us
Send an email to our support team with a description of the problem, including photos/videos. Our technicians will study the issue and respond.
Or arrange a telephone or Skype call with a Support Technician. Wintech is UTC +8 hours.
On-site Support
If all of the above does not provide a solution, then we can schedule a personal visit from one of the technicians to sort out the problem.
Wintech Engineering provides quick and professional support to all machine owners, at affordable rates. From assisting in machine operation to fixing some form of breakdown, the support team is there to share their expert knowledge and solve any problems that a machine might run into.
Machine services
Wintech offers a full range of machine services to keep your equipment running at its best. From diagnosing faults and repairing damaged components to upgrading older systems and resolving file compatibility issues, our team combines technical expertise with decades of experience.
Sometimes problems come up. Parts wear out over time, or events beyond our control can cause downtime. Wintech is there for you when you need it most. When major flooding ruined a customer’s machine, Wintech reconditioned and restored it to full working order. Due to the modular nature of our machines, it is possible to send back components for testing, service, or repair without shipping the entire machine.
A lot of progress has been made in the technology that powers our machines since we started manufacturing in 1985. Our newest machines are running on modern Windows 11 PCs, whereas our original machines ran on Apple II computers, and some still do! Because we have in-depth knowledge of every aspect of our machines’ hardware and software, we are able to provide upgrade pathways that can reuse much of an existing machine, avoiding the need to purchase an entirely new one. With Wintech’s obsolescence management program, you can rest assured that a Wintech contour cutting machine will be working hard for you for years to come.
From time to time, a company receives a job file that cannot be opened or that doesn’t provide the expected cut-path. Wintech’s engineers are able to convert many files into a format that can be read by the Wintech Profiler software. They can also study a client’s cut-path to investigate programming issues.
Custom services
Wintech has developed a wealth of knowledge and expertise around foam cutting machinery. We have expanded our operations to pursue related areas focused on individualised bespoke solutions. Visit our sister companies below for additional services.
Automation and Integration
Autronics is a bespoke engineering company specialising in robotics and automation. Working on projects of all sizes across many industries and applications, the skilled team at Autronics can design, develop, and engineer tailored solutions to suit any challenge. Their expertise ensures clients receive innovative, reliable systems that solve problems and enhance productivity in all settings.
Custom Foam Cutting
Foam Shapers was established in 2014 to deliver bespoke work for artists and architects. Using Wintech machines and a 5-axis robotic routing arm from Autronics, they can shape almost any foam into detailed 2D and 3D forms. With Wintech’s 30 years of industry experience, Foam Shapers excels at unique, complex cuts that exceed the capabilities of conventional machinery.